Building safety complaints
A Building Safety Complaints Procedure has been specifically developed to help us meet new obligations under the Building Safety Act 2022 (Section 93) which requires the Principle Accountable Person (PAP) to establish and publish a complaints system.
A relevant Building Safety complaint is defined in the Building Safety Act as a complaint relating to: A ‘building safety risk’ - a risk to the safety of people in or about the building arising from either the spread of fire of structural failure; and/or the performance by an accountable person with regard to their duties.
Where a complaint regarding building safety does not meet the above definition, it may still be able to be reviewed under the wider housing complaints policy. We will advise if this will be used instead.
Making a complaint
A complaint doesn’t need to be made in writing and can be made to us in a number of ways which include:
- by telephone to 0800 028 2028
- face to face with a member of staff
- by email to: HousingComplaintsandFeedback@lewisham.gov.uk
- by letter to: Housing Complaints and Feedback, Lewisham Council, Laurence House, 1 Catford Road, London SE6 4RU
- online via our complaints portal
- via social media