Resident complaints workshop
The complaints workshop gives residents a place to share their experiences of the complaints process at Lewisham Council’s housing service
At the first session on 6 March 2024, all residents who had made a complaint since October 2023 were invited via an email. 15 residents attended.
The chair of the Resident Scrutiny Panel summarised their recent investigation on repairs complaints, the recommendations they have made and the management feedback to these recommendations.
Attendees were asked to comment on their experiences and specific areas of the current complaints process that could be improved.
Further feedback was sought via email from residents who were unable to attend the session.
Next workshop
The next workshop is on 12 September 2024. If you would like to attend, email CommunityRelations@lewisham.gov.uk
Published on: 03/09/2024